Network Status

Due to recent PHP security issues, access to the customer portal is currently limited to customers who are directly connected to 186networks.If you are connected to our network, you can still log in to pay your bill or update your account as usual. Customers who are not on the 186networks network will need to call our office for payments and account changes.We have implemented this restriction to protect both your information and our systems. We expect to restore full portal access in the coming days once a security patch has been applied.Thank you for your patience and understanding.

Resolved: November 03, 2026 6:59 PM

We are currently experiencing a service interruption in the Weathertop Subdivision. This is related to a widespread power outage in the area, as shown on the Great Lakes Energy outage map. The outage is affecting the region near our fiber infrastructure. Great Lakes Energy currently estimates power restoration by approximately 10:00 PM. We will continue monitoring the situation and will update you if the estimated restoration time changes. We apologize for the inconvenience and appreciate your patience.

Resolved: November 03, 2026 6:59 PM

Update: Power has been restored!! Update: Generator is running at our Crystal Beach Site. Power company shows restoration around 11:15PM Our Equipment is currently running on Battery power in our Rapid City and Crystal Beach locations. We have a crew on standby with a generator if the outage last a longer then an hour.

Resolved: October 07, 2026 11:16 PM